Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Ashford & Lane, located at New York, and reachable via info@ashfordandlane.com.

1. Applicability
By placing an order, you agree to these Terms and Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information
We do our utmost to describe products accurately and provide up-to-date information. Colors may vary slightly depending on the screen. Typing errors, pricing errors, and inaccuracies may occur; no rights may be derived from these.

3. Ordering and Payment
Orders are processed only after receipt of full payment. Available payment methods ([Payment Providers]) may vary by country. Customers must verify which payment methods are available for their location.

4. Processing and Delivery
Processing time (dispatch): 1 to 3 business days.
Shipping time after processing: 1 to 7 business days, depending on location.
Shipping is handled directly by our supplier in China; customs fees may apply.
The stated timeframes are approximate; delays due to high volume, holidays, or customs procedures do not entitle the customer to cancellation or a refund.

5. Returns and Cancellations
Please see our separate return policy for all terms and conditions. Cancellations are not possible after an order has been placed, and a refund or chargeback cannot be processed until the item has been received.

6. Liability
We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered to the specified address. Our liability is limited in all cases to a maximum of the purchase price of the item in question. Always check your address details carefully.

7. Intellectual Property
All content on the website (text, photos, logos, design) is the property of [Store Name] and may not be used without prior written permission.

8. Complaints Procedure
Complaints may be submitted in writing via [Store email address]. We aim to respond within 5 business days. For complaints regarding size or quality, please always include clear photos and a description.

9. Governing Law
These terms and conditions are governed by Dutch law. Disputes shall be submitted to the competent court in the district where [Store Name] is established, unless mandatory law provides otherwise.